Business Phone Systems by Samsung Communications

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Samsung Enables Government to Stay Well Connected

As technology evolves, so does the way in which we communicate. Our growing need for immediate and constant connectivity in the workplace demands a higher quality of infrastructure and forethought given to communication strategies.

Samsung is one of the leading suppliers of telephone systems to the Government market, supplying tailored solutions to meet our Government customers’ specific communication and connectivity needs. Samsung’s OfficeServ 7000 series IP Telephony systems are the telephone system of choice when it comes to the government sector.

Samsung’s OfficeServ 7000 series IP Telephony systems provide the cost effectiveness, scalability, security and reliability demanded by Government customers. Samsung’s proven solutions and expertise in IP Telephony is reflected in our success in supplying Government customers across Australia and specific vertical markets like Health Services and Education. Other industry segments that reply on Samsung OfficeServ systems include:

Local Government agencies
State Government agencies
Libraries
Human Services
Emergency agencies

Scalable

Samsung OfficeServ telephony systems scale up and down simply and seamlessly, providing a range of expendable communication platform that install and configure easily to empower Government with access to voice and data solutions throughout your office complex, remote sites and multiple department locations.

The OfficeServ 7000 series telephone system features a modular design that easily accommodates growth demands. This advanced business phone system allows you to add powerful applications that provide remote workers and branch offices with the same voice data capabilities as your on-site team.

For multi-site Government departments/branches, The Samsung OfficeServ 7000 series communication platform allows you to create a secure, seamless and scalable network across multiple locations, including branch offices and remote and mobile workers wherever they may be.

Samsung OfficeServ 7000 series phone system can also allow you to leverage administrative staff at different locations more efficiently as well as consolidate call answering and routing.

By streamlining and unifying your business communication, the OfficeServ 7000 series is the converged telephone system that improves workplace productivity and significantly reduces communication costs. It’s the competitive advantage Government businesses should be without.

Reliable

Samsung has established a strong reputation for cost effective, feature rich and reliable systems. Based on its success, Samsung Communications continues to invest in the local market to secure its position as the leading communications solution provider for small and medium business.

The Samsung OfficeServ range integrates the latest developments in Internet Protocol (IP) technology with the intelligence and stability of traditional telecommunications technology. —the Samsung OfficeServ range has a suitable converged communications solution for any sized business — from small single site businesses to large multi-site enterprises.

Today, Samsung Communications provides best-in-class unified communications, IP telephony and mobility solutions to businesses through its Accredited Partner channel to leading private sector businesses and Government organisations around Australia, Fiji and Papua New Guinea. Samsung Communications delivers state-of-the-art communication solutions that improve efficiency, collaboration, customer service and competitiveness for its customers.

Streamline Operations

Samsung OfficeServ 7000 series telephone systems creates a unified front, Government employees become better connected regardless of location. Government staff can use 4 digit dialling to reach staff at other locations and even call internal staff by name.

Samsung OfficeServ IP-UMS application truly unifies all your voice, faxmail and email messages, making Government organisations more responsive, flexible and efficient. The OfficeServ IP-UMS application provides a unified messaging platform allowing Government employees to access any type of message anytime, anywhere.

Advanced text-to-speech capabilities allow users to dial into their mailboxes and have their email messages read to them by the IP-UMS server. Mobile Government workers become more responsive and have the ability to listen to email messages over their phone or any phone in the world.

Cost Effective

With OfficeServ Manager bringing the management of your OfficeServ telephone system in-house saves time and money and allows you to make simple changes in-house e.g OfficeServ handset names, call forwards and speed dials.

Remotely program, upgrade and diagnose your OfficeServ system, and eliminate the need for an engineer to visit your premise, guaranteeing you the best backup support no matter where your organisation is located.

For multisite organizations, administer all your systems from a central location.

Samsung OfficeServ telephony systems can lower communication costs by reducing long distance toll charges by sending voice calls over your existing data network. Voice trunks can also be shared between sites and thereby reducing the number of leased phone lines.

Secure

Samsung OfficeServ 7000 series incorporates sophisticated data security features which effectively protect the voice switch from these kinds of attacks:

Integrated VPN tunnelling and encryption
Pre-configured firewall and packet filtering
Intrusion detection and protection

By integrating these features right into a converged voice switch they can be deployed out of the box to protect the voice solution from unwanted attention. Customers can move to VoIP without exposing the system to potential hack attacks.

The integrated firewall filters traffic going through the system so that certain suspect applications will simply be dropped before they can get through to the protected voice components. Remote sites can be linked using the integrated VPN tunnelling and encryption capabilities of the system so that IP addresses can be disguised in such a way that hackers cannot determine IP addresses. The result - company communications are secure.

The Intrusion detection system (IDS) uses a rules engine to scan packet contents, searching for known signatures. If a suspect IP packet is discovered, the system takes immediate action, alerting the system administrator (in-house or outside) that a potential intrusion has taken place. The system also takes preventative action to block any further attack from this source. The advantage of a system that combines voice and data security means that denial of service attacks can be detected and prevented before they might affect availability of the system.

Remote Branch Office/s

Samsung OfficeServ 7000 series is designed for flexibility and functionality on a single IP communications platform, the modular design and architecture allows multi-site businesses with remote branch offices to seamlessly integrate all offices into a single Unified Communications system. Every Government employee at every location may be simply contacted by dialing their extension number. Government Staff may seamlessly roam from office to office and always be accessible. Save money on internal and external call costs by routing calls over data network between locations. Remote Government offices with a small number of users, remote IP extensions are be connected via the internet to Head office. This advanced system allows you to add powerful applications that provide remote Government workers and branch offices with the same voice and data capabilities as the main site.

Mobility

Samsung’s mobility solutions keep mobile Government workers connected via handsets, laptops or mobiles when away from their desks.

For Government staff that are mobile within the workplace, Samsung wireless mobility solutions allow them complete freedom to move around the office, while still being able to take and make calls, and access systems features.

If you have Government staff that are mobile outside the workplace, Samsung OfficeServ Mobile Extension (Mobex) application enables mobile phones (or other devices) to be seamlessly connected to your office system. Up to five numbers (mobile phone, home office, etc) can be paired with a deskphone, and be programmed to ring simultaneously for incoming calls, so Government staff will always be contactable, and will never miss that important call again.

The optional Samsung Mobex executive feature can allow users to access advanced system features like transferring calls back to the office or setting up conferences directly from their mobile phone.

Conference

The OfficeServ Conference Bridge provides a fully featured voice conferencing solution enhancing the in-built ad-hoc 5 party conference capability on the OS7000 range of systems. OfficeServ Conference Bridge is compatible with the OfficeServ7200S, OfficeServ7200 and OfficeServ7400 systems. Each module will support up to 24 conference channels, either in one conference or multiple smaller conferences. Conferences can be recorded with the on-board recording facility that has a recording capacity of 50 hours and also can record up to 6 conferences simultaneously.

Telecommuting

With a MS windows based Softphone, mobile Government that regularly work away from the office can also enjoy the full functionality of their desk phone on their PC. As long as they have internet access, either from hotel rooms, airport lounges or wi-fi hot spots, Government staff can be contacted by their colleagues, have access to their voicemail, make calls via their softphone for a fraction of normal call costs.

Voice Messaging

To make Government organisations more efficient Samsung OfficeServ Messenging server provides advanced call messaging and processing features such as voice mail, auto attendant, call queuing and faxmail. Samsung voicemail puts the user in control. At the touch of a button each user can record their own personal greetings, create and send messages to a group and record personal reminders and conversations.

The Samsung OfficeServ Auto Attendant can automatically answer multiple calls simultaneously and can be programmed to provide different greetings for different departments without the need for a receptionist to handle the call. Samsung’s OfficeServ IP-UMS has enhanced functionality to provide fully synchronised unified messaging along with powerful Text to Speech (TTS) capability that together enables the subscriber to listen, record, organise and maintain all their messaging from a suitable device of their choice.

CTI / Unified Communications

Samsung OfficeServ Unified Communications (UC) applications meet the modern challenges of managing communication and information, by providing a link between two previously separate systems, your communication system and your PC.

OfficeServ Manager

For multisite Government organisations, administer all your systems from a central location.

Handsets

The OfficeServ 7000 series supports a range of stylish, easy to use ergonomically designed digital and IP handsets. All handsets feature large clear displays , with intuitive menu driven prompts that ensures Government staff can easily use and maximise the benefits of the system — from making and receiving calls, call forwarding, paging and providing direct access to voicemail, call logs and system directories.

Samsung SMT handset range maximises the benefits of the latest developments in IP technology and audio quality. The SMT UC range of handsets provide advanced Unified Communications (UC) collaboration features such as presence information, instant messaging, video (via USB camera) and audio video recording.

Luther College: A Case Study in Samsung’s Excellence in Supporting Education

Luther College is a prestigious Melbourne private school, educating boys and girls for over 40 years. When the school’s administration decided to build an ungraded middle school, they noticed the need for upgraded communication systems and telephony connectivity.

Samsung Communications in partnership with Samsung Communications Centre Melbourne, transformed the school from using out dated analogue communication systems to the OfficeServ 7400 telephony system, supporting Microsoft Office Communications Server and Exchange 2007 software. Luther College’s Director of IT supervised the transition, and could not be happier with the results that the Samsung OfficeServ delivers.

Luther College now enjoys a streamlined and reliable communication system which provides:

Efficiency, flexibility for staff
Improved communication across the larger based organisation
Simplified management and communication for all office based and mobile staff
Cost saving by utilising centralised infrastructure
Guaranteed future-proofing with the OfficeServ platform
Access to immediate support and customer care.

In a constant bid to increase productivity for teachers and convenience for students across the Luther College campus, the College will soon implement Microsoft Lync 2010 and Samsung Xchange. Samsung Xchange is a personal productivity tool that integrates database, IT and computing resources with Samsung OfficeServ telephone systems.

More recently Luther College took out the people’s choice award at Optus’ ultimate IT challenge, the school received 217 ‘likes’ on Facebook after the Australian public was asked to cast their vote on their favourite awards entry.

The Luther College’s chief technology officer, Christopher Topp, said the award was a large step forward for the education sector. “We need high availability 365 days a year, 24/7, and that’s basically what we offer as a solution through the Luther College network,” he said. “In order to do that, we have to make sure we work with partners who can stand up to the rigors of education, and to the day-in day-out operation without any failure.”

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Tasmanian Government’s SSIT Panel Contract Awarded to Samsung Communications

In 2009, The Tasmanian Government, represented by TMD (a division of the Department of Premier and Cabinet) was seeking to enter into arrangements with a selected number of businesses for the supply of IP telephony infrastructure and/or services for around 400 small sites, across 12 Government Departments in metropolitan, regional and remote locations.

There was an overwhelming response to The Tasmanian Government’s Request for Tender, after receiving a large number of high quality responses, of which Samsung Communications solutions and support offering was deemed a perfect fit to the Government’s requirements. The fully featured Samsung OfficeServ 7000 series range of Enterprise IP Solutions has a telephony system suitable for any small to medium site business requirement.

Since being awarded to the SSIT panel contract, Samsung Communications has been the partner of choice for the Department of Education and Training, Health Services, and Forestry Tasmania.

Further, Samsung Communications and its Authorised Partner network are very active in the Schools Conference and Principals Conference meetings throughout Australia. With sponsorship of the recent Tasmanian Government SEO (School Executive Officers) conference in July 2011, Samsung showcased its comprehensive OfficeServ 7000 series IP telephony systems and SMT series IP handsets to enable education decision makers to make informed decisions about their communications.

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Samsung — A Partner to the Western Australian Government

When the Western Australian Government needed expert design and installation of IP telephony systems for their offices and sites across the state, the Department of the Premier and Cabinet (WA) chose Samsung. Samsung Communications will work in partnership with a local Samsung Authorised Partner for the supply, installation and maintenance of telephone systems for all parliamentary electorate offices in WA.

telecommunications